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If you cannot find the order confirmation email for your game purchase, send us an email. We can try to locate the order confirmation for you using your email or name.

What should I do if I can't find my order confirmation for a game?

How do I track my order?

Can I edit or add anything to my order?

What is your cancellation policy?

How do I cancel my order?

My order was marked delivered but it’s not here.

How do I apply promo/discount codes?

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

What if my package gets lost or arrives damaged?

How do I make a return?

What’s your return policy?

When will I get my refund?

What is your shipping policy?

Can I change the name on my shipping information?

Can I return an item if I ordered by mistake?

What should I do if there's a delivery issue with my order?

When will my order be shipped if it is delayed in fulfillment?

What should I do if I did not receive a game purchased some time ago?

What should I do if my order was not delivered to the correct address?

How can I obtain additional metal trays for the Ransom Notes game?

Can I purchase expansion packs separately for your games?

Can I get a refund for an accidental duplicate purchase?

FAQs

What can be done about the differences in duck colors in the game?

What should I do if I haven't received my order due to shipping issues?

Why can't I buy just the Expansion Pack for Ransom Notes?

What should I do if I can't find my order confirmation for a game?Updated 2 months ago