What should I do if I did not receive a game purchased some time ago?Updated a month ago

If we don’t have a record of your purchase, it may mean the transaction wasn’t completed. Please double-check your payment records and try placing a new order if needed.

If you still have questions, confirm that the details you used (such as your email address and order information) are correct and consistent during checkout, then reach out to us at [email protected] for assistance.