Frequently Asked Questions
Find quick answers to common questions about orders, shipping, returns, and product availability at Very Special Games.
Categories
Order Questions/Concerns
Find answers to common order-related questions, from placing and updating orders to resolving any issues.
Cancelation/Return/Refund
Learn how to cancel an order, start a return, or request a refund with our simple step-by-step guidance.
Tracking and Delivery Concerns
Get help with tracking your order, understanding delivery times, and resolving shipping issues quickly.
Incorrect and Damaged Orders
Get support for incorrect, missing, or damaged items and learn how we resolve order issues quickly.
Games Availability
Check product availability by region and learn which games are currently in stock or coming soon.
Game Specific Questions
Find answers to detailed questions about gameplay, rules, and components for our games.
Articles
How do I apply promo/discount codes?
At checkout, enter your code in the Discount Code field. Click Apply to see your updated total before completing your order. Please note: only one code can be used per order. Promo codes apply to single-game purchases only—they do not apply to bundle
What should I do if I did not receive a game purchased some time ago?
If we don’t have a record of your purchase, it may mean the transaction wasn’t completed. Please double-check your payment records and try placing a new order if needed. If you still have questions, confirm that the details you used (such as your ema
Game “Other Language” Versions
We’re planning to release some of our games in other languages, including French. Once these versions are available, we’ll announce them in our newsletter — so stay tuned! We hope to have them ready soon.
Why can't I order or see products on your website?
We are a US-based company and ship to a select region. If you’re outside the US, UK, or Canada, unfortunately, we can currently only ship our games within those regions. Please note that VPNs may not work either, as our shipping checkout verifies add
Very Special Friends Shipping Policy
Very Special Friends products are shipped directly from retailers, separate from Very Special Games products. Unfortunately, we have a very slim chance and limited ability to change information or the shipping method, especially during the holiday su