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At Very Special Games, we do our best to make sure every order arrives safely. If your package appears to be lost in transit, please contact us at <a data-start="275" data-end="301" rel="noopener">hello@veryspecialgames.com</a> with your order number and any details you have. Our team will investigate with the carrier and help resolve the issue.

At Very Special Games, we do our best to make sure every order arrives safely. If your package appears to be lost in transit, please contact us at hello@veryspecialgames.com with your order number and any details you have. Our team will investigate w

What if my package gets lost in transit?

FAQs

Tracking and Delivery Concerns

How do I apply promo/discount codes?

What should I do if I did not receive a game purchased some time ago?

How do I track my order?

Can I edit or add anything to my order?

Can I return an item if I ordered by mistake?

Can I change the name on my shipping information?

Can I get a refund for an accidental duplicate purchase?

Order Questions/Concerns

What is your cancellation policy?

How do I cancel my order?

How do I make a return/exchange?

What’s your return policy?

When will I get my refund?

Cancelation/Return/Refund

My order was marked delivered but it’s not here.

What should I do if there's a delivery issue with my order?

What is your shipping policy?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

Incorrect and Damaged Orders

Why can't I place an order for specific items?

Why can't I buy just the Expansion Pack for Ransom Notes?

Games Availability

What can be done about the differences in duck colors in the game?

How can I obtain additional metal trays for the Ransom Notes game?

Can I purchase expansion packs separately for your games?

Game Specific Questions

What if my package gets lost in transit?Updated 2 hours ago