Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.
Orders can be canceled within 2 hours. Please email our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. After this period, we may not be able to cancel your
You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message. Orders can o
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. Codes will only work for single
We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. We will be happy to ship a replacement for you.
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for
At Very Special Games, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any r
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, in the original shrinkwrap and unused, with tags, an
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, in the original shrinkwrap and unused, with tags, an
Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 3-5 business days for the refund to reflect in your account.
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your
All orders are usually processed within one business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Orders typically have a shipping time of 2-6
Absolutely! If you've used the wrong account or entered the incorrect name on your shipping details, we can assist with updating the information as needed. Simply let us know the correct details, and we'll make the necessary changes for you.
If you accidentally ordered an extra item, you have the option to return it. Depending on your location, such as within the UK, you might also have the choice to keep the extra item or donate it instead. If a return is needed, we can provide you with
If you encounter any issues with the delivery of your order, such as incorrect addresses or delivery failures, please contact us with your order details. We will work to resolve the issue, which may include reshipping the order to the corrected or co
If your order is delayed due to being hung up in fulfillment, we will manually process it to ensure it ships out as soon as possible. We apologize for the inconvenience, as our system does not notify us when such delays occur. As a gesture of apology
If there is no record of your purchase in our system, it could mean that the transaction did not complete. Please recheck your records and place a new order if necessary. If you have further questions, ensure the details, such as email and order info
If your order was sent to an incorrect address, we will gladly help rectify the situation. Please provide us with the correct shipping address, and we will ensure that another copy of your order is shipped to the updated address.
Unfortunately, we do not sell the metal trays separately as they come pre-packaged with the games. However, a creative solution is to use stainless steel blank wall plates, which the creators originally used when making the game. These are typically
Currently, the availability of standalone expansion packs varies depending on your location. For instance, the Ransom Notes Expansion is out of stock in the US until a specific month, and in some international locations, such as the UK, expansions ar
Yes, if you accidentally purchase an item twice, like an additional pack, we can remove the extra item and process a refund for you. Please reach out to us promptly after noticing the mistake for a quick resolution.